Device Compatibility
      Back to home
      1. Swimmingly® Help Center
      2. Troubleshooting, Technical Questions, & Best Practices
      3. Device Compatibility

      Incompatible version error on the Swimmingly app during the huddle

      You have devices from different Swimmingly versions (I.e. 8.x.x and 9.x.x) and they won't work together, update all devices

      Given That

      I am in the middle of "the huddle" before my swim meet, and am receiving an error message of 'incompatible version'

      I Want To

      Know what action I need to take

      So That

      I complete the huddle successfully!

      Solution

      Update the devices (most likely the Scorekeeper's iPad) that are out of date

       

      Scenario 1: ALL devices attempting to huddle with the Scorekeeper are seeing this message

      This means your Scorekeeper is on an incompatible version. Close the app on this device, connect to any internet connection, and download the latest version of Swimmingly.

      Details on device compatibility and Swimmingly version

      As a best practice, have all devices attempting to huddle confirm that they see the current version (10.x.x) prior to attempting to huddle:

      Untitled design (35)-3

      Scenario 2: SOME devices huddle successfully by SOME attempting to huddle with the Scorekeeper are seeing this message

      This means SOME devices are on an incompatible version (probably last year's version). Close the app on those devices, connect to any internet connection, and download the latest version of Swimmingly.

      Details on device compatibility and Swimmingly version

      As a best practice, have all devices attempting to huddle confirm that they see the current version (10.x.x) prior to attempting to huddle:

      Untitled design (35)-3