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Issue a refund for a swimmer

Refund requests are self-service and submitted directly in the Swimmingly Clubhouse.

As a

Parent/guardian or club admin

I want to

Request or approve a refund for a swimmer who has registered but is no longer participating this season.

Solution

In the Clubhouse, navigate to My Payments as a parent/guardian, locate your receipt, see if the desired item is refund eligible, and request a refund. See refund eligibility information below for club dues, store items, and the Swimmingly membership.

Depending on your club's setup, an eligible request may process immediately, or may be routed to your club administrator for approval. Either way, you'll see the status of your request in My Payments (parent/guardian) or Pending Refund Requests (club admins).

Refunds Club Dues & Store Items

If your registration included club dues and/or store items (team apparel, equipment, etc.), those amounts can are refunded separately from the Swimmingly membership fee — your club decides whether to approve these, for any reason, at any time. To request a refund club dues or store items:

  1. Go to My Payment and find the receipt.
  2. Locate the desired item on the receipt and view its refund eligibility.
  3. Select Request Refund for the desired item (club dues for a swimmer or store item).
  4. Your club administrator will review and approve or deny the request.

Approved club dues and store item refunds are returned to your original payment method.

Some clubs publish their own refund policy for club dues and store items — you'll see it (or a standard discretion notice) at checkout before you pay, and you'll need to acknowledge it to complete registration.

Refunding club dues for a swimmer automatically revokes that swimmer from the season. Revoking the swimmer permanently removes them from the season's roster and they are no longer eligible for swim meets. 

Refund Swimmingly® Membership

Your swimmer's Swimmingly® membership fee may be eligible for a refund if all of the following are true:

  • The swimmer has zero published results for the season — even one result makes them ineligible.
  • The request is submitted within the eligibility window:
    • If registration occurred before your first swim meet:
      • Anytime from the moment of registration until 48 hours after your first scheduled swim meet, OR
    • If registration occurred after your first swim meet:
      • Anytime up to 7 days after your swimmer's registration date.

Swimmingly membership refunds are not eligible after the final meet of the season.

To request this refund in the Clubhouse

  • Navigate to My Payments and locate your receipt

  • Select your desired swimmer and view whether the membership is eligible for a refund. Select Refund / Revoke Membership. Approval of this refund removes the swimmer from the roster and from meet/relay participation for the rest of the season.

Please note: the Swimmingly® platform fee is non-refundable.

Refunding Swimmingly membership for a swimmer automatically revokes that swimmer from the season. Revoking the swimmer permanently removes them from the season's roster and they are no longer eligible for swim meets.