Parents/Guardians
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      Issue a refund for a swimmer

      Navigate to the Billing tab in the Clubhouse to issue a refund for your swimmer(s).

       

      As a

      Parent/Guardian

      I want to

      Issue a refund for my swimmer(s) up but is no longer participating on the swim team this season

      Solution

      Navigate to the Billing tab in the Clubhouse to issue a refund for a swimmer on your active roster. 

      ATTN: Please contact Swimmingly Support for a refund for your swimmer.

      What qualifies a refund?

      • The swimmer has not participated in any swim meets this season.

      Please note: Swimmingly cannot refund the service fee. 

      Your swimmer will only be eligible for a refund of the Swimmingly® Membership fee IF they have no published results from the current season. 

      Is your team set up to pay "By Club"? Click HERE to learn how a Club Admin can issue a refund.