I paid for my swimmer's Swimmingly® Membership Fee. How do I issue a refund?

Navigate to the Billing tab in the Clubhouse to issue a refund for your swimmer(s).

 

As a

Parent/Guardian

I want to

Issue a refund for my swimmer(s) up but is no longer participating on the swim team this season

Solution

Navigate to the Billing tab in the Clubhouse to issue a refund for a swimmer on your active roster. 

If your team used Swimmingly® for collecting Club Registration swim team dues, please contact Swimmingly Support for a refund of your swimmer

Step 1: Log into your Parent account in the Swimmingly® Clubhouse

Click on the Billing tab


Step 2: Find the desired swimmer, and select "Refund & Revoke Season Membership"


Step 3: Confirm Refund

That swimmer has now been removed from your team's active roster, and a full refund has been issued to the credit/debit card on file in your account.

Your swimmer will only be eligible for a refund of the Swimmingly® Membership fee IF they have no published results from the current season. 

Is your team set up to pay "By Club"? Click HERE to learn how a Club Admin can issue a refund.