Navigate to the Club Billing tab in the Clubhouse to issue a refund for a swimmer on your active roster.
As a
Club Admin
I want to
Issue a refund for a swimmer that signed up but is no longer participating on the swim team this season
Solution
Navigate to the Club Billing tab in the Clubhouse to issue a refund for a swimmer on your active roster.
Step 1: Log into your Club Admin account in the Swimmingly® Clubhouse
Click on the Club Billing tab
Step 2: Select the "Invoices" tab, and choose your current season
Step 3: Find the desired swimmer, and select "Refund & Revoke Season Membership"
Step 4: Confirm Refund
That swimmer has now been removed from your team's active roster, and a full refund has been issued to the credit/debit card on file for your swim team!
Swimmers on your roster will only be eligible for a refund of the Swimmingly® Membership fee IF they have no published results from the current season.
Is your team set up to pay "By Parent"? Click HERE to learn how to issue a refund.