My club has elected to pay "By Club". How do I issue a refund?

Navigate to the Club Billing tab in the Clubhouse to issue a refund for a swimmer on your active roster.

 

As a

Club Admin

I want to

Issue a refund for a swimmer that signed up but is no longer participating on the swim team this season

Solution

Navigate to the Club Billing tab in the Clubhouse to issue a refund for a swimmer on your active roster. 

Step 1: Log into your Club Admin account in the Swimmingly® Clubhouse

Click on the Club Billing tab


Step 2: Select the "Invoices" tab, and choose your current season


Step 3: Find the desired swimmer, and select "Refund & Revoke Season Membership"


Step 4: Confirm Refund

That swimmer has now been removed from your team's active roster, and a full refund has been issued to the credit/debit card on file for your swim team! 

Swimmers on your roster will only be eligible for a refund of the Swimmingly® Membership fee IF they have no published results from the current season. 

Is your team set up to pay "By Parent"? Click HERE to learn how to issue a refund.